Returns

Please email our customer service representatives at TVDVDBOX@hotmail.com to request

We want you to be completely satisfied with your purchase. If you find that you need to return an item, please review the complete details of our return policy below to determine if any special return conditions apply.

Please give us enough clear evidence to show the faulty of the item quality itself. We DO NOT accept the following faulty:

1.Item damaged by buyers due to improper usage.

2.Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 

If there is any quality problem with the goods you received, please contact with our Customer Service Center within one week. We will refund or exchange as your requirement.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Shipping

To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.